Return and Refund Policy

Introduction

At Sandooq, we are committed to customer satisfaction and providing the best import and shipping experience. Our return policy allows for refunds or product exchanges in specific cases. Please read this policy carefully to ensure you understand all terms and conditions related to returns.

Return Eligibility

1. Damaged or Defective Products: If the product you received is damaged or defective, you have the right to request a return or exchange.
2. Products Not as Described: If you received a product that differs from the advertised specifications or details, you can request a return.
3. Order Cancellation Before Shipping: A full refund is available if the order is canceled before shipping begins.

General Return Conditions

1. Return Period: The return request must be submitted within 14 days of the receipt date.
2. Product Condition: The product must be in its original condition and unused, with all original packaging and attachments.
3. Proof of Purchase: The customer must provide the purchase receipt or order number to complete the return process.

Steps to Submit a Return Request

1. Contact Customer Service: Submit a return request through the platform, including details of the problem and product images (if available).
2. Request Review: The request will be reviewed by the support team to verify its eligibility.
3. Return Approval: Upon approval, instructions will be sent on how to return the product.
4. Refund Processing: After the product is received and inspected, the refund will be completed within 7-14 business days.

Return Exceptions

• Products damaged as a result of misuse or neglect.
• Custom orders or products that have been modified based on the customer’s request.
• Products that are non-returnable for health or preventive reasons.

Refund

• Payment Method: The refund will be made using the same payment method used during purchase.
• Refund Period: The process may take 7-14 business days depending on the policy of the bank or payment gateway used.

Contact and Support

If you have any questions about the return policy or the status of your order, please feel free to contact our support team.